Shipping, payment and general information.

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QUALITY NATURAL PRODUCTS CREATED BY A NZ HERBAL PRACTITIONER...

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Free shipping within NZ for orders over $79. No extra for Rural. See FAQ.

Naturalus has been making and selling natural products here in Christchurch
New Zealand since 2008. Being a Clinical Medical Herbalist, Tanya has an understanding of how natural ingredients work on the body and how to combine them to give the most benefit. Also over the years more pure essential oils have been sourced and added. To compliment that there is a great range of Ultrasonic Oil Diffusers, being one the first in NZ to have them. There are plenty of other products to check out and if you want to read some feedback its’s here: Feedback.
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Also checkout our Facebook Page.

FAQ


COVID-19




Yes we are open for online business during Level 1. Thank you for your support.






Shipping Information


Shipping within NZ is between $6.00 and $8.50. Orders over $79 are FREIGHT FREE within NZ (Bear in mind that freight is added to your cart until your products total is over $79 e.g. $76 worth of products will still add $8.50 freight with a total of $94.50). Overseas customers please disregard shipping shown in cart. You will need to continue through checkout and choose the Internet Banking option. A new shipping amount together with your order total will be emailed to you with paypal button for payment.

To see shipping cost - just add the products to cart and then check by clicking the dark bar at the top of the page. Shipping is shown - the Total includes shipping.


Please Note: If you send us the wrong address information and your package is lost we will endeavour to sort it out but ultimately we cannot replace or refund under these circumstances.

ALSO NOTE OUR COURIER DOES NOT DELIVER TO POST OFFICE BOXES.

Our courier service is a non-signature required service. The courier will leave it in a safe & secure spot of their choosing unless specified by you at the time of placing your order some customers ask to leave their purchase at the front door if they are not home. We cannot be responsible as to what happens to the order after it is left on your property.

We do not charge extra for Rural Addresses.

Shipping Time


Covid 19 UPDATE


Our Courier is ARAMEX and this is their current Covid Update on delivery time :
https://www.aramex.co.nz/services/service-updates/



Their stated delivery time is 1-3 working days but depending on time of year and remoteness this can be longer. If you need something urgently please contact us first before placing your order. At Xmas time please allow a couple of extra days for delivery. Please don’t depend on delivery between Xmas day and New Years day. We need a break too.

Shipping Times are: Monday - Friday 8:30am. Any orders received after this time are sent out the following Monday 8:30am

What other customers say


Just in case you want to see what other people say about us. Please check out our TRADE ME Feedback on the following link: https://www.trademe.co.nz/Members/Feedback.aspx?member=1530847

Using Coupons


After clicking at the top of the page to reveal your shopping cart and making sure you have added all the products you want to purchase enter your code into the " Enter your coupon code: " box. (NB: Only enter code just before you are ready to finally checkout. )
The discount may take up to a minute to appear so please be patient - it will change.
If you do add more to the cart just renter code before proceeding to checkout.

If you do not see a place to enter your coupon (ringed in red below) then first refresh the page and if its still not showing then try another device.

Screen-shot--Coupon-New

Which Browsers to Use on our Site?


Our site is best viewed with Google Chrome, Safari or Firefox browsers. Internet Explorer 7 and above is also OK but not as many features. If you are having trouble with our site please try varying your browser.

You may also want to consider clearing your browser's cache if you are experiencing any trouble with our site (Here's how https://www.wikihow.com/Clear-Your-Browser's-Cache).

Some problems can be resolved by simply refreshing the page (Except Firefox - just click in the address window and push Enter or Return on the keyboard).

Refresh Our Page


We update regularly so to ensure you are viewing the latest please refresh our pages in your browser.

Not sure about purchasing online.


Don't hesitate in sending us an email from our CONTACTUS page asking about our products or a specific health question. Perhaps you are not comfortable going through our normal ordering process, tell us what you want and we"ll work out the best way to get it to you. We try to answer enquiries on the day they are received.

Did your Email Enquiry Get Through?


We reply to all our emails within a few hours. Please ensure you have entered your email correctly as we cannot contact you otherwise. If you have not heard from us then this is probably the case. Please resend your enquiry or contact us on our FaceBook Page https://www.facebook.com/Naturalus. Occasionally our email may be blocked by you or your server's spam filter.

Currency?


All amounts are in New Zealand Dollars (NZD) and includes GST.

Which payment methods are accepted?


Naturalus accepts Visa and MasterCard through PayPal.

We also accept payment through direct bank transfers to our bank account.
With this method it may take a couple of days to appear in our account whereas payment by credit card is immediate.


What is PayPal?


PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. It's accepted by merchants everywhere.

How do I pay via PayPal?


During checkout in your shopping cart (accessed at the top of the page), choose PayPal as the payment option. Once you click Continue, you will be transferred to PayPal to enter the details of your payment. For your security, your account number and other financial information will remain securely with PayPal and not be communicated to us.

Is PayPal safe to use?


Your credit card number is never exposed to the merchant (in this case us). You have 100% protection against any unauthorized payments sent from your account. Every purchase is confirmed with an email receipt.

Why use PayPal?


No PayPal account is required, there is no need to sign-up but you can if you want. Pay with your credit card, debit card, or bank account. Your choice.

What happens with the Internet Banking option?


Fill in the form (Company and PO Box are optional). You will receive a confirmation of your order through email then soon after another email with shipping included. NZ customers will be given our Bank Account number to pay into. Overseas customers will have a PayPal button on their email.

International


Customers are responsible for any customs or taxes imposed on foreign orders. Please check in particular with regard to our herbal teas. See INTERNATIONAL page.

Your Privacy


We only collect basic information on the INTERNET BANKING option which is never shared with anyone. Obviously your address is needed for delivery and your email is required so we can send a copy of your order and our bank account number. We may at times send you an email notifying you of a sale or some health information but only if you have subscribed to our Newsletter. At the bottom of these emails in an unsubscribe link which you can click and we will personally remove you from our mailing list.

Herbal Tea Contraindications


We will email you with any Contraindications of the herbs you are purchasing.

Tea: No. of cups


Since we price our teas based on weight the number of cups per bag will vary (leaves being lighter than roots, flowers sometimes lighter still) . We have put these amounts beside most teas.

The average number of cups per bag of herbal tea (30gms) is 44. That means an average of 21 cents per cup.

Soap Size


Unless otherwise stated bars weigh approximately 130gms and they have dimensions of 70x70x25 mm

Warranty for Diffusers

Shipping and our Courier


Please Note: If you send us the wrong address information and your package is lost we will endeavour to sort it out but ultimately we cannot replace or refund under these circumstances.

ALSO NOTE OUR COURIER DOES NOT DELIVER TO POST OFFICE BOXES.

Our courier service is a signature required service, some customers ask to leave their purchase at the front door if they are not home. We will add a note to do this but we cannot be responsible as to what happens to the order after it is left without signing for it.